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Product Returns
About Zones > Customer Care > Product Returns
To return a product to Zones, Inc. you will need to request a Return Authorization number. This can be done through your account executive or through one of the options below.

To request a return by phone:
Please contact our Customer Service department at 1-800-248-9948 M-F 6am-5 pm.

By email:
customerservice@zones.com

By electronic form online:
Please provide the following information for a returns request:

Customer Name: * 
Company Name: * 
Phone Number: * 
Email Address: * 
Order Number: * 
Item #
to be returned*
Item serial number* Reason for return request* Quantity*
1)
  Has Product been opened?* Yes   No
  Do you have the original packaging?* Yes   No
 
2)
  Has Product been opened?* Yes   No
  Do you have the original packaging?* Yes   No
 
3)
  Has Product been opened?* Yes   No
  Do you have the original packaging?* Yes   No
 
4)
  Has Product been opened?* Yes   No
  Do you have the original packaging?* Yes   No
 
5)
  Has Product been opened?* Yes   No
  Do you have the original packaging?* Yes   No
If more than 5 items need to be returned, please contact our customer service department at 1-800-248-9948

To see if your product qualifies for a return authorization number please view our policies. If your product qualifies under our return policy, please allow 24 hours for initial contact from our returns center.

*Required fields  

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